We offer free shipping on orders over £300. If the order is less, the shipping charge is: UK £12, EU £20, Worldwide £30 +VAT where applicable.
Approximate Delivery Times (not guaranteed): Delivery times during the Covid-19 crisis
UK: We aim to ship parcels within 1-2 days, arriving in 1-2 days.
EU: We aim to ship parcels within 1-2 days, arriving in 2-4 days.
World: We aim to ship parcels within 1-2 days, arriving in 3-4 days.
Our orders are shipped by DHL and require a signature on arrival. Please note that orders may be subject to custom delays, taxes and duties beyond our control. In case of any queries, please email the shop: email@example.com
Store Collection: Mondays, Wednesdays, Fridays, from 11am to 5pm.
Next Day delivery option is not available.
We hope that you are delighted with your purchase/s. If you wish to return something, please email us within 2 days of receipt at: firstname.lastname@example.org. Returns will be refunded, provided the item is returned to us within 14 days of the date of receipt. Any returns must be as new: unworn and in perfect condition, with all tags in place and no wear on the soles of shoes; all in the original packaging. For reasons of hygiene and safety, pierced earrings are non-refundable, unless faulty or not as described.
Please send your return back in the original box and include your Return Form. We recommend you obtain proof of posting. Returns should be sent back to us:
75 New Cavendish Street
Returns from Overseas/EU countries
To avoid delays and additional taxes, all paperwork and the outside of the return box must be clearly marked: RETURNED GOODS – NO COMMERCIAL VALUE.
Purchases are returned at your expense, we cannot refund the cost of postage and international custom fees.
Items purchased in store may be returned within 14 days to our shop for exchange or refund, subject to a receipt being provided. All items must be as new, with all tags in place and in unworn condition. Shoes must have their original box and dust bags, and no marks on the soles or leather. Please note all sale items purchased in store (not online) are FINAL sales. For reasons of hygiene and safety, pierced earrings are non-refundable, unless faulty or not as described.
This does not affect your statutory rights.